1.
Each Improvement of
Performance Effort will include:
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Service
components for client care that are designed well.
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Are based on Community
Care's mission, vision and goals.
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Consider the needs and
the expectations of clients, providers, and other customers.
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Reflect accepted
standards of care.
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Reflect current thinking
in treatment services.
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Are oriented to the attainment
of pre-determined indicators of success.
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Benchmarked on the
outcomes in other successful organizations and current best practice.
2.
Data
Collection will:
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Ensure opportunities for
access to relevant data.
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Simplify the process for
clients to provide needed information.
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Ensure safeguards for
client information.
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Ensure a broad view of
client needs so that information shows the relationship between the results of
care and the resources used to deliver services.
3.
Evaluation
of Data will focus on:
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Whether outcome
indicators were met.
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Possible improvements
for existing services.
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The effectiveness and
efficiency with which resources were utilized.
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What opportunities for
improvement were discovered.
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What changes or needs
for new services were identified by customer feedback.
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In what way are current
services not meeting expectations.
4.
Peer Review
through the Team Peer Review Process Activities will be conducted that ensure:
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The
effectiveness of interdisciplinary team
functioning.
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The efficacy and
appropriateness of all treatment.
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The appropriate and
efficient utilization of services and resources.
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The safety and welfare
of clients served.
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The satisfaction of our
customers.
5.
The Quality
Assurance Process will assess:
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Any variations of planned
care from that which is delivered.
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Completeness and
accuracy of records.
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Compliance with
licensing regulations.
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Compliance with accepted
standards of care.
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Compliance with agency
policies.
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Customer participation
in and satisfaction with the process of care.
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