Community Care shall ensure access to
services for clients by at least the following measures.
1) Barrier free physical locations.
2) Use of interpreters to ensure access to
services in the language of client choice.
3) Access to an interpreter for the deaf.
4)
Education
and training for all providers to ensure that individuals are never refused services
solely on the basis of their having a known substance abuse use or abuse disorder
in addition to mental illness. This education and training shall minimally include:
i)
The impact
of substance use/abuse of prescription medication.
ii)
The impact
of behavioral patterns generated by substance abuse within the family.
iii)
Screening
for co-occurring mental illness and substance abuse.
iv)
Determining
the need to seek consultation and additional supervision on specific cases.
5)
No clients
will be refused access to any one service solely on their refusal to accept any
other service.