Policy Manual


Reporting Abuse and Neglect      

Type: Procedure                 Category: Service Delivery                 Level: Community Care 

Parties: Community Care Employees and Contractees

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Supporting References: 

Parent Effective Date Approval Level Revision Dates Last Reviewed
N/A  3-1-1999  Management Team    N/A
Related Document Code Related Document Name Type

Procedure:  .



1.      An employee or contracted receives knowledge or has reason to believe that a child or an adult has been, or is likely to be abused and/or neglected.

2.      Immediately, the employee or contractee shall report the situation to their own Community Care supervisor or designated staff.If after normal business hours then the employee of contractee shall report the situation to Community Care Emergency Pager (1-800-299-7771).

3.      When the report concerns a client and allegations against the foster parent(s) caring for that client, the client�s Case Coordinator will be immediately contacted by the supervisor or the individual on emergency pager.The Case Coordinator will immediately contact the client�s guardian to determine if the client should be placed on emergency respite until the situation has been resolved.Documentation of reports addressing allegations against foster parent(s) must be submitted to the (Dr. Q)

4.      The employee or contractee must report the situation to the Department of Human Services (DHS), Child Emergency Services (CES) at 1-800-452-1999 for child abuse reports or to the DHS, Adult Emergency Services (AES) at 1-800-624-8404 for adult abuse reports.

5.      In all cases the individual making the report must document the date, time, and the name of the person taking the report on the Documentation of Report to Child/Adult Protective Services. If CES/AES refuses the report, the individual must document this refusal on this form.

6.      With in 24 hrs, this documentation must submitted to the individuals supervisor and a copy set to the client�s legal guardian.

7.      When the nature of the situation meets the criteria for a critical incident, the employee or contractee shall also complete a Critical Incident Report form.

8.      Following the report being made a Community Care representative will contact the client�s legal guardian to notify them of the report and to determine any follow up action.


If any direct service employee is accused of abusing a client or child, that employee shall be immediately removed from direct client contact by either being placed on administrative leave, paid or unpaid, or by being reassigned to other non-client contact duties.The employee shall remain in such a capacity until the abuse allegation and/or investigation has been resolved.Depending on the outcome of that investigation, the employee may be subject to discipline, as outlined in Disciplinary Procedures & Dismissal for Cause (7.ME.20), up to and including termination.