Policy Manual

 
  3.MEP.35  

Client Telephone Communication      

Type: Procedure                 Category: Service Delivery                 Level: Community Care 

Parties: Community Care Employees and Contractees

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Supporting References: COA Service Standards RTX 15.05, FC 7.01; Rights of Recipients (Section D. Recipient's Right to Communicate by Telephone pages 48 and 49); Mental Health Residential Regs. page 23, section 7) Communication section e) Restriction of Communication; Policy: Involvement of Birth Families, Kin, and Significant Others in the life of a client.

Parent Effective Date Approval Level Revision Dates Last Reviewed
N/A  6-19-2003  Management Team    12-1-2008
Related Document Code Related Document Name Type
3.ME.25 Maintaining Contact or Communication with Family and/or Significant Other Persons Policy

Procedure:  .

1. Upon intake, the Community Care Intake Coordinator or designee will assess the client's interest in practicing their religious and/or spiritual beliefs. The client's service providers will continue to assess the client's interest throughout his/her involvement with Community Care.

2. If the client expresses an interest in practicing their religious or spiritual beliefs, the service providers will discuss the opportunities for this practice to occur. The client's team will discuss and make reasonable accommodations to provide supports including transportation and schedule adjustments, if necessary.

3. If a satisfactory opportunity does not exist for a client to practice his/her religious or spiritual beliefs, every attempt will be made by Community Care to resolve this to the client's and/or the guardian's satisfaction.

4. Community Care recognizes that the client has the right to not be coerced to participate in religious activities.

5. These discussions and decisions will be documented in the client's case record.

6. If differences arise between a client, the service providers, and/or their parent/legal guardian regarding the practicing of religious or spiritual beliefs, the team will work to resolve these differences. These discussions will be documented in the client's case record. Bottom of Form