Policy Manual


Continuity of Direct Service Provision      

Type: Procedure                 Category: Service Delivery                 Level: Community Care 

Parties: Community Care employees and contractees

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Supporting References: COA Service Standards FC 10.01, FC 10.05, RPM 7.02, RTX 18, FC 15; Treatment Foster Care Standards page 8 Section II. Program Evaluation; Mental Health Res. Regs, page 45 section (d)

Parent Effective Date Approval Level Revision Dates Last Reviewed
N/A  1-1-2004  Management Team    12-1-2008
Related Document Code Related Document Name Type
3.me.1 Continuity of Care Policy

Procedure:  Community Care will maintain service continuity for clients by avoiding the arbitrary or indiscriminate reassignment of direct service personnel and, when appropriate, by assigning providers at intake. 1. Community Care will assign a service provider to each client at the time of intake. 2. The service provider will discuss with the treatment team the client's need for other direct service providers and these conversations will be documented in the client's case record. Direct care providers (internal and external) will be added to the service plan and entered into the case record. 3. When a direct service provider is reassigned, the team will meet and discuss the best interest of the client and plan for the least disruptive transition from the client's and/or family's perspective. When possible, the transition will include a meeting to ensure that the client and/or family have an opportunity to meet the new provider and discuss treatment needs. Changes in the service plan will be documented in the case record.