Policy Manual


Rights of Recipients      

Type: Procedure                 Category: Service Delivery                 Level: Community Care 

Parties: Community Care Employees and Contractees

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Supporting References: COA Standard CR 1: Protection of Rights and Ethical Obligations; Rights of Recipients of Mental Health Services Who are Children in Need of Treatment; Rights of Recipients of Mental Health Services Booklet; Treatment Foster Care Standards; Chapter 16 Rules Providing for the Licensing of Family Foster Homes for Children; Chapter 15 Rules Providing for the Licensing of Specialized Foster Homes; Rules for the Licensure of Residential Child Care Facilities; and Rules Providing for the Licensing of Child Placing Agencies with and without Adoption Programs.

Parent Effective Date Approval Level Revision Dates Last Reviewed
N/A  2-1-1998  Management Team  11/95, 5/97, 2/98, 9/03  1-1-2009
Related Document Code Related Document Name Type
3.ME.5 Rights of Recipients Policy

Procedure:  1. At the time of intake for services and minimally each year after original service, Community Care will advise clients of their rights as listed in the Rights of Recipients of Mental Health Services and Community Care's policy regarding Rights of Recipients. During the initial contact, clients will receive a description of their rights including the obligations that the agency has to the client; expectations for use of the agency's services; hours that services are available; rules/expectations/other factors that could result in discharge or termination of services; and a clear explanation of how to lodge complaints/grievances/appeals. The service provider or designee will meet face to face with the client to review this information. The signed Rights of Recipients Summary, and the Notification of Rights Document will be placed in the client’s case record. The client and/or guardian will be offered a copy of the summarized Rights of Recipients and a copy of the applicable Rights of Recipients of Mental Health Services Booklet. 2. Community Care will accommodate the written and oral communication needs of clients by providing or arranging for translation; providing telephone amplification, sign language services, and/or other communication methods for hearing impaired clients; providing or arranging for communication assistance for clients with special needs who have difficulty making their needs known; and/or making accommodations based on the client's literacy level. Any such action will be noted on the summary and notification forms. 3. Community Care will advise clients of the rights afforded them under the settlement of AMHI Consent Decree, or other relevant decrees, and direct them in how to receive additional information about these rights and benefits. 4. Actions taken which restrict a client’s rights will be documented along with the rationale justifying such action by the service provider, or any employee and/or contractee who is aware of a situation, and placed in the client's case record. Actions that restrict a client's rights will be documented in the service plan and reviewed according to applicable procedures. 5. Community Care will, at the time of intake and at the time of notification of rights and responsibilities with the client, address and attempt to define any unique, culturally-defined needs that may exist for the client. Any stated needs must be documented and entered into the client record. 6. Community Care recognizes that clients may refuse any service, treatment, or medication. If a client refuses a recommended service or treatment, that client will be informed of the consequences of such refusal, which can include termination or discharge. Any refusal of services, treatment, or medication by a client must be documented and entered into the client's record. This entry must be signed by the client and/or the client's guardian. 7. Clients and/or guardians will be informed of their responsibility to provide relevant information as a basis fro receiving services and participating in service decisions.