Community Care will ensure that clients with special
communication needs have communication accommodations made available to them in
order to receive effective services.
1. At intake, a Community Care employee will assess
whether the client has a need for communication accommodations including, but
not limited to:
a. telephone amplification, sign language services,
and/or other communication methods for deaf or hearing impaired persons;
b. communication assistance for persons with special
needs who have difficulties making their service needs known;
c. translators or language telephones for the client's
choice of language;
d. communication assistance to accommodate� the client�s literacy level
2. Community Care will assess whether there is an
employee who can to provide the communication assistance for the client.
3. If an employee is not identified, Community Care
will make a referral to an outside agency specializing in communication
4. When there is a need to make a referral, the
identified employee will contact the Community Care's central office or locate
the resource list.