Policy Manual


Complaints regarding the privacy, procedures, and practices of use and disclosure of PHI      

Type: Procedure                 Category: General                 Level: Community Care 

Parties: Community Care Employees and Contractees

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Supporting References: 

Parent Effective Date Approval Level Revision Dates Last Reviewed
N/A  4-13-2003  Management Team    N/A
Related Document Code Related Document Name Type

Procedure:  In the event an individual elects to file a complaint regarding the privacy policy, procedures, and or practices of Community Care, the individual should do so by contacting, either in writing, by phone, or e-mail, the Privacy Officer of the agency. Upon request, the individual must be provided the name, phone number, address, and e-mail address of the Privacy Officer. The Privacy Officer will be responsible for resolving complaints within thirty days of receipt of the complaint. The Privacy Officer may consult with any Provider within Community Care to help resolve the complaint. Results of the complaint process and resolution will be made in writing and provided to the individual, Executive Director, and Maine Management Team. In some instances, disciplenary action against a Provider may result as a part of a filing of a complaint. Community Care reserves the right to keep disciplenary actions against its Providers confidential per Human Resoucre Law. However, sanctions against Providers can occur through Community Care's existing HR practices regarding violation of policy and procedure by employees. Providers, under the direction of the Privacy Officer and Executive Director, will take all necessary steps to mitigate negative results and/or consequencs in the event the process identifies potential negative results to the individual due to an unauthorized use or disclosure of PHI. All documentation concerning complaints will be kept for a minimum of six years. Documentation of sanctions taken against a Provider will become a part of their permanent personnel record.